Frequently Asked Questions

Returns

1. What happens if I purchase your sticks and I am not satisfied with their quality?

We have complete confidence in our products and service. However, if you are not completely satisfied, we offer a 60 day warranty on all sticks. Please see our return policy for more details.

2. When does the 60-day period start?

The 60-day period starts from the date you receive your order.

Payment

1. How do I pay for my order?

You can use all major debit and credit cards i.e. VISA, Mastercard, American Express as well as PayPal.

2. Do I need a PayPal account?

No, paying by PayPal is optional, but you are welcome to use your PayPal account if you wish.

3. How do I know it's safe and secure?

All payments are processed utilising the secure international payment gateways of Stripe, and PayPal. We do not store your credit card details or payment details.